Safe Secure
Ordering
Ordering your clothing and
accessories via our
Silverhorse
website is very secure and user friendly. Your details will be kept confidential
at all times and the information you give us will not be shared, passed on or
sold to anyone outside of our business. All customers ordering via the website
will be kept fully up-to-date of the status of their orders.
We will endeavor to deliver
your orders within 7 days however if we experience a delay we will keep you
fully updated. Orders are sent via Australia Post & international orders are
sent via Airmail services.
Customers can also visit our
shop in Annandale, Sydney to view and try on our full range of clothing and
accessories. Just ring before you come, in case we’re out on a ride, or having a
long lunch.
Returns
If you are not happy with
the garment you have purchased, or if it doesn’t fit, NO PROBLEMS, send it back
and choose anything else displayed in our online store to the same value. No
questions asked.
Silverhorse
hope that you are fully satisfied with your order; however a full returns policy
is in place to ensure customers receive a full refund if they are not fully
satisfied.
If you would like to return
part or all of your order, goods should be returned within 7 days of receipt
with proof of purchase.
Silverhorse
will be happy to offer a full refund or exchange on all non-sale items within
this time period. All Postage costs are the responsibility of the customer and
will not be refunded however all replacement goods will be sent free of charge.
All goods must be unworn, unwashed and still have labels and swing tags
attached. Customers wishing to return goods outside the 7 day period however
within 28 days will be offered an exchange on all unworn items.
For
all postal returns please ensure your contact details and ‘reason for return’
are included. Postal returns should be sent to;
Siverhorse Motorcycle
Clothing
183 Parramatta Rd,
Annandale NSW 2038
Sale or reduced items sold
are non refundable however if returned within 14 days of purchase
Silverhorse
will be happy to offer an exchange.
Although
Silverhorse
are confident that their goods are of the highest quality, in an event of a
faulty item, the team will liaise with the manufacturers to repair any damaged
items returned within 28 days of purchase.
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